A.Lithiya 1, Dr.R.Kavitha 2
1 PG student- Department of CSE - Vellammal college of Engineering and technology, Madurai, Tamilnadu, India.
2 Professor - Department of CSE- Vellammal college of Engineering and technology, Madurai, Tamilnadu, India.
The project entitled
“Grievances Handling System” is designed to develop an on-line speech-to-text
engine. The system acquires speech at run time through a microphone and
processes the sampled speech to recognize the uttered text. The recognized text
can be stored in a file. We are developing this on android platform using
eclipse workbench. Our speech-to-text system directly acquires and converts
speech to text. Speech recognition for Voice uses a technique based on hidden
Markov models (HMM -Hidden Markov Model) in Android Mobile Phones. It is
currently the most successful and most flexible approach to speech recognition.
Translation system translates Tamil sentences to English Sentences. The
Translation is done with the help of word dictionary file. The word dictionary
file contains around 5000 words. If a word in an input sentence does not exist
in the dictionary file then it will be considered as a proper noun. So those
words are transliterated to the target language. Transliteration is implemented
using the rule based technique. After the sentences are translated into the
target language the morphological analyzing has to be done. This project
Grievances Handling System deals with interaction between admin and public to
enhance the customer comfort by processing the complaints forwarded by them and
reporting them with proper response through mail and SMS. This makes the
railway system more efficient to use. Once the complaint reported by the
customer he/she will receive with reply soon as the passengers are the source
of the railway system. Public can report about any department via telephone
(Speech to Text) Process ,The information will be converted into (Tamil To
English) English, after the information is stored in Text format (Pdf).The
admin view the complaints under every department. And they pass those
complaints to the particular department for the further action. Once, the
complaint will rectify, that action will stored in action database. And, that
action message will send as sms & mail to the people that who registered
that complaint. This project is specially designed for Railway department.
